All
FAQ
Announcements
Product documents
How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Mar 28, 202647How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026285How do I enable camera and photo access to upload required documents?
Next, return to Privacy & Security, select Camera, and enable permissions for the OKX app.Huawei Open your phone's Settings > Apps > App Management > OKX > Permissions, then enable Storage and Camera permissions.VIVO Open your phone's Settings > Apps > App Management > OKX > Permissions > Set Camera and Photos & Videos to Allow full access, then complete the setup.Xiaomi Open your phone's Settings > App Settings > OKX > Permission Management > Set Camera and Photos & Videos to Always allow.Published on Jan 27, 2025Updated on Feb 1, 202611,587Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on Mar 27, 202611,517How do I become part of the OKX P2P Merchant Program?
Meet 4 verification requirementsCondition 1: Complete [Video Verification]. Video verification needs to be done in [C2C Buy Crypto]. Open the App homepage, tap [C2C Buy Crypto], then select [My] - [C2C Video Verification] - [Start Recording].Published on Nov 25, 2022Updated on Jan 29, 2026712Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on Sep 8, 202523How do I make a deposit? (app)
Video guideWhat is a deposit? A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.Published on Aug 22, 2023Updated on Mar 27, 2026148,555What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Mar 27, 2026419Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on Apr 25, 2024Updated on Dec 4, 20252How do I create NFTs?
You can submit pictures, an audio or video clip. Currently, you need to submit them one by one, and there is a size limit for the file that you upload. We suggest setting a royalty for your NFT so that you can get some income every time your artwork is traded. However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review.Published on Jun 8, 2023Updated on Mar 4, 20261,408How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed video identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 7+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Oct 1, 2025Updated on Dec 3, 202524How do I protect myself from phishing scams on P2P?
Always confirm the actual bank transfer has arrived before releasing your crypto — never trust screenshots or videos alone. Keep personal contact details private and avoid trades with users showing suspicious activity. Verify all email senders before responding. When unsure, use OKX’s official channels. Be cautious with links and attachments, especially those from unknown or unexpected sources. Ignore urgent requests for personal details or immediate action.Published on Aug 7, 2025Updated on Nov 17, 20256What can help prevent P2P crypto scams and protect my assets?
Use fake videos during offline communication Scammers create fabricated videos impersonating the official platform, falsely claiming an issue with the order. They trick users into scanning malicious QR codes or providing verification credentials, leading to unauthorized access. How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction.Published on Sep 2, 2023Updated on Feb 12, 20261,459What are NFTs?
They can be a representation of practically anything from art, to collectibles, music, videos, gaming gear, and much more. NFT v.s. FT NFT stands for Non Fungible Tokens. It's the only and inseparable token, such as Cryptokitties, tokenized digital tickets. FT (Fungible Token), generally refers to native tokens of a blockchain network, or tokens minted under fungible token standards. For example, BTC, ETH, USDC, and USDT are fungible tokens.Published on Dec 26, 2022Updated on Feb 9, 20262,865What are the most commonly used DApps?
They can take the form of images, animations, audio, video, or even short pieces of text. The immense popularity of NFTs has brought significant traffic to the NFT trading market. Navigate NFT markets via the Explore Dapps section OKX NFT Trading Market: Operating as a decentralized NFT trading market, OKX NFT Trading Market runs across multiple blockchain networks, including Ethereum, OKC, Polygon, BSC, Avalanche C, Immutable X, etc.Published on Nov 15, 2022Updated on Feb 12, 2026462