All
FAQ
Announcements
Product documents
Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on 27 Mar 2024Updated on 12 Sept 2025FAQ309What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 2026FAQ13How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on 5 Sept 2023Updated on 19 Mar 2026FAQ673BTC, ETH and EOS Perpetual Swap Tiered Maintenance Margin Ratio Adjustment
After the adjustment, the maximum size available for each tier will double. We will review and increase the ratios based on the increase in Perpetual Swap trading volume in the future. The adjustments are as follows: BTC: ETH EOS Thank you for your continued support and we assure you our best services at all times. Regards, OKX Jan 8, 2018 Follow us on: Twitter: https://twitter.com/OKX Telegram: https://t.me/OKXOfficial_EnglishPublished on 8 Jan 2019Updated on 17 Nov 2025AnnouncementsHow do I sell crypto on OKX P2P trading?
Once the buyer completes payment, you should always double-check if you have received the correct amount. When you have confirmed that you have received the payment made by the buyer, proceed to the respective order and release crypto.On the app Log in to your account on the OKX App and select Buy crypto > P2P trading Open P2P trading from homepage Select Sell at the top and select the local currency you want to receive.Published on 22 Aug 2023Updated on 24 Mar 2026FAQ7,466Futures DCA (Martingale)
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on 27 Apr 2023Updated on 9 Oct 2025Product documentationSpot DCA (Martingale)
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on 27 Apr 2023Updated on 5 Aug 2025Product documentationWhat's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on 20 Aug 2024Updated on 12 Sept 2025FAQ93OKX reveals user compensation and loyalty rewards for after withdrawals reopen
For OKB holders, the value of their OKB (in USDT) will be doubled in the asset weight calculation process. 2. For users whose assets exceeded 10,000 USDT before 4:00 pm UTC on Nov. 23, OKX will issue a commission rebate card valued between a minimum of 100 USDT and a maximum of 1,000 USDT. 3.Published on 24 Nov 2020Updated on 17 Nov 2025AnnouncementsHow do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 Jul 2025Updated on 10 Jul 2025FAQ35How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60New upgrades for better copy trading experience
Here's what's new: Firstly, we have doubled the followers' capacity on Master Traders. This means more slots for copiers, to follow a master trader! Secondly, we have added the search feature that everyone has been asking for, to the market board, making it easier to find your favorite master traders. No more endless scrolling! Thirdly, we have expanded the range of assets that you can copy by 21 more pairs!Published on 21 Mar 2023Updated on 17 Nov 2025AnnouncementsOKX will list Harmony’s ONE token for spot trading
The consensus mechanism of Harmony, Effective Proof-of-Stake, innovates on Practical Byzantine Fault Tolerant consensus mechanisms to further reduce centralization, while supporting stake delegation, reward compounding and double-sign slashing. Asset name: Harmony Ticker: ONE Total Supply: 13,156,044,839 Circulating Supply: 11,577,201,975 (Data from Jan. 6, source: CoinGecko) Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on 6 Jan 2022Updated on 17 Nov 2025AnnouncementsHow do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 Jul 2025Updated on 19 Mar 2026FAQ9How do I buy crypto?
Double check the buy preview and select Buy crypto to complete your buy order 6. After you complete the payment, you can select Review details to view your order history or select Back to home to your homepage. Where can I view my buying history? Use the same method as above to access your Buy crypto page Find Order history to view your buying orders Select order history on buy crypto pageFrequently Asked Questions 1. Why am I only able to select certain payment methods?Published on 10 Aug 2023Updated on 24 Mar 2026FAQ1,783