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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202651How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 20264How does fast redemption work?
Due to redemption by other users, the daily limit only has 50 ETH left. You receive 50 ETH. 50 ETH Day 6 - 9: Partial redemption Over the next 4 days, you receive 100 ETH daily. 450 ETH Day 10: Full redemption On the last day of the standard redemption period, all outstanding crypto are settled all at once. You receive 150 ETH, even though it exceeds the daily individual limit. 600 ETHHow can I use fast redemption?Published on May 8, 2025Updated on Mar 4, 2026114450,000 XPL X Drops Campaign Terms and Conditions
Valuation: The value of the Crypto Balance will be converted to EUR based on the real-time token price at the time of the snapshot(s).3.3 Daily Snapshot and Distribution Snapshot Timing: OKX will take a daily snapshot of the user's total eligible crypto assets held in their account between 23:00 - 24:00 UTC+0 (the "Snapshot Period").Published on Dec 16, 2025Updated on Dec 26, 2025USDG Convert Fees Change Announcement
Each user has a daily low-slippage swap limit of 2 million of the following cryptocurrencies: Crypto Daily cap (buy and sell included) USDT $2,000,000 USDC $2,000,000 Note: Actual losses are subject to the product page. How to access your rewards Transfer USDG into your OKX account and maintain a balance of at least 1 USDG in your funding or trading account. Rewards will start accruing from the day after your deposit. Go to Asset under Earn. Select USDG to view your rewards.Published on Feb 20, 2026Updated on Feb 21, 20264What is the New User Full Rebate Program?
The specific daily reward composition and allocation ratio will be displayed on the Program landing page and is subject to configuration. Reward Distribution Rewards are distributed daily over 7 days following completion of the First Qualifying Trade. Each day's reward is dispatched at the scheduled daily dispatch time (based on local time or SGT, as configured). Rewards are distributed in equal installments unless otherwise specified herein.Published on Mar 16, 2026Updated on Mar 16, 2026How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on Jan 23, 2025Updated on Dec 31, 202550Index components weightage adjustment FAQ
What are the principles for determining component weights? Previously, all index components were weighted equally. Now different components will have different weights depending on their trading volume and liquidity conditions.3. What indexes will be adjusted and when will this take place? Most of the existing indexes will be adjusted by batch. For the exact timing of the adjustments and specific indexes to be adjusted, please stay tuned to our announcement page.4.Published on Dec 14, 2023Updated on Feb 12, 202613Where do I find limits, fees and processing time details for cash withdrawal?
Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on May 23, 2025Updated on Mar 4, 202634How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 202610Where do I find limits, fees and processing time details for cash deposit?
Deposit limits are the minimum and maximum amounts you can transfer into your account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to meet local regulations. The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details.Published on May 23, 2025Updated on Feb 12, 202627Disabling cloud sync on your authenticator app
The reminder will appear on the Promotion page and on the homepage, but it will only pop up once per day (daily reset at 24:00).Published on May 12, 2023Updated on Feb 12, 20264,480What is sub-account?
all after confirming the information Fill in and Confirm 2FA code to complete your sub-account creationOn the app Go to the Main menu on the top right corner, select Switch accounts You can see +Add sub-account at the bottom of the page Select Next and add Sub-account name to create your sub-account Fill in and Confirm 2FA code to complete your sub-account creation Note: Sub-accounts will inherit the main account's fee tier after 24:00 (UTC+8) on the day of creation, and the tier will be updated dailyPublished on Aug 22, 2023Updated on Mar 4, 20261,818Buy crypto with rewards terms and conditions
You would then need 4 more successful daily buys to reach the 5-day milestone.5. Edge Cases and Participation Risks Late Enrollment Risk: March 11, 2026 is the final day to enroll. For example, if you enroll on March 11 but do not make your second buy until March 13, it is mathematically impossible to complete a 5-day streak by the March 15 deadline.Published on Feb 19, 2026Updated on Mar 16, 2026