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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 18, 2026How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 4, 2026321How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Feb 18, 2026190Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025858How to add a payment method to OKX P2P trading?
(name of the bank card holder) and account number Fill in the mandatory details to proceed to the next phase Verify your added payment method via SMS/email/Google Authenticator The payment method will appear on My profile page Your newly selected payment method is now available Note: Only use payment methods registered in your name, which matches your OKX account.Published on Aug 22, 2023Updated on Jan 30, 20261,886Travel Rule FAQ
If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do? You can verify whether the information provided by the sender before depositing matches your identity verification details on OKX. Occasionally, errors occur due to incorrect name entries, resulting in verification issues.Published on Jul 20, 2023Updated on Feb 5, 2026798How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Sep 25, 2023Updated on Mar 18, 202630,763How do I manage my wallet? (app)
Simply go to Discover and search for the DApp name. Select the DApp that you want to access, and select Go to {DApps name} which directs you to the DApp homepage. Select the DApps that you want and you will be directed to the DApp homepagePublished on Aug 22, 2023Updated on Feb 12, 20261,968How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on Feb 23, 20264How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Feb 12, 2026846How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?Published on Aug 21, 2023Updated on Mar 3, 202612,001How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 20253OKX P2P user transaction rules
Please use the payment method with the account owner name that is consistent with your registered name on OKX (the name must be identical to your verified name on OKX). The Platform does not support non-real-name-verified payment methods. The user's P2P function will be suspended for a minimum of 15 days if a non-real-name-verified payment method has been used. Do not click the "Payment completed" button before the payment is made or completed.Published on Sep 5, 2023Updated on Aug 28, 20251,013How do I kickstart my journey with DApps?
Select Wallet to enter the wallet page On the wallet homepage, use the search bar in the upper-right corner to search for a specific DApp by name, address, or keyword. You can then browse and access DApps directly from the search results.Published on Oct 20, 2022Updated on Feb 27, 2026119How do I manage my wallet? (web)
You can search for the DApps that you want by searching for the DApps name. For more details, you can find it here.Published on Aug 22, 2023Updated on Feb 21, 2026886