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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on Mar 27, 2024Updated on Sep 12, 2025FAQ309What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 2026FAQ13BTC, ETH and EOS Perpetual Swap Tiered Maintenance Margin Ratio Adjustment
After the adjustment, the maximum size available for each tier will double. We will review and increase the ratios based on the increase in Perpetual Swap trading volume in the future. The adjustments are as follows: BTC: ETH EOS Thank you for your continued support and we assure you our best services at all times. Regards, OKX Jan 8, 2018 Follow us on: Twitter: https://twitter.com/OKX Telegram: https://t.me/OKXOfficial_EnglishPublished on Jan 8, 2019Updated on Nov 17, 2025AnnouncementsFutures DCA (Martingale)
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on Apr 27, 2023Updated on Oct 9, 2025Product documentationSpot DCA (Martingale)
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on Apr 27, 2023Updated on Aug 5, 2025Product documentationWhat's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on Aug 20, 2024Updated on Sep 12, 2025FAQ93OKX reveals user compensation and loyalty rewards for after withdrawals reopen
For OKB holders, the value of their OKB (in USDT) will be doubled in the asset weight calculation process. 2. For users whose assets exceeded 10,000 USDT before 4:00 pm UTC on Nov. 23, OKX will issue a commission rebate card valued between a minimum of 100 USDT and a maximum of 1,000 USDT. 3.Published on Nov 24, 2020Updated on Nov 17, 2025AnnouncementsHow do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 2025FAQ35How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60New upgrades for better copy trading experience
Here's what's new: Firstly, we have doubled the followers' capacity on Master Traders. This means more slots for copiers, to follow a master trader! Secondly, we have added the search feature that everyone has been asking for, to the market board, making it easier to find your favorite master traders. No more endless scrolling! Thirdly, we have expanded the range of assets that you can copy by 21 more pairs!Published on Mar 21, 2023Updated on Nov 17, 2025AnnouncementsOKX will list Harmony’s ONE token for spot trading
The consensus mechanism of Harmony, Effective Proof-of-Stake, innovates on Practical Byzantine Fault Tolerant consensus mechanisms to further reduce centralization, while supporting stake delegation, reward compounding and double-sign slashing. Asset name: Harmony Ticker: ONE Total Supply: 13,156,044,839 Circulating Supply: 11,577,201,975 (Data from Jan. 6, source: CoinGecko) Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on Jan 6, 2022Updated on Nov 17, 2025AnnouncementsHow do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 2026FAQ9How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on Jan 12, 2023Updated on Mar 2, 2026FAQ9,507Futures Trading Liquidation Mode Settings and Fees Update
Increase in Trading Fees for Old (full) Liquidation Mode: A new fee schedule will be implemented to the old (full) liquidation mode ONLY from 06:00 June 17, 2019 (CEST, UTC+2): In general, if you select the old (full) liquidation mode to trade futures contracts, the transaction fee will increase by 20%, as shown in the table below: Also, starting from June 17, the fees for the old (full) liquidation mode will increase by 20% every week, until the fees for the old mode doubles the new mode.Published on Jun 6, 2019Updated on Nov 17, 2025AnnouncementsHow do I mint NFTs?
Note: Double-check the signature message and be on alert against any scams. Make sure you've enough crypto assets (such as ETH) in your wallet to cover mint and transaction costs. Connect your wallet first before proceeding to mint NFTsStep 3: Mint them on the websites Select Mint on the official website of the NFT project. Follow the prompts on the page to complete the mint. It usually requires you to enter the NFT quantity, pay the transaction fee, and confirm the payment.Published on May 5, 2023Updated on Jan 28, 2026FAQ665