Address type upgrade FAQ

Address book updates

We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected.

What do "Network scope" and "Token scope" mean when I add an address?

These new options give you more flexible and secure control over your withdrawal addresses.

• Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network.

• Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).

The default setting is "All EVM networks + All tokens", which works best if you want to reuse the same address across multiple scenarios. If you'd like to reduce the risk of sending to the wrong address, choose a more specific scope.

What do the "Network tag" and "Token tag" on an address mean?

These tags show the applicable scope of a saved address. The network tag displays which network(s) the address covers — for example, All EVM networks or a specific network name. The token tag only appears when the address was saved for a single token (e.g., USDT). If there's no token tag, the address applies to all tokens on the corresponding network.

Why does the address book only show some of my addresses when I'm making a withdrawal?

To reduce the risk of sending to the wrong address, the system automatically filters your address book based on the token and network you've already selected in the withdrawal flow. You can also manually filter addresses on the address book page by network, token scope, verification status, and more.

Will my previously saved addresses be affected by the new Network scope and Token scope options?

No. Your existing saved addresses will remain unchanged — the system treats them as applicable to all compatible networks and all tokens. The new Network scope and Token scope options only apply to addresses added after this update goes live.

Existing FAQ

What changes are being made to existing saved addresses after the address type upgrade?

Withdrawal addresses have been simplified for easier use—there’s no longer a distinction between EVM and Universal addresses. Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats. Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.

What happens if I have multiple records of the same address after the address type upgrade?

If you have saved the same address under different address types (Standard/Universal/EVM):

• All records will be merged into one entry.

  • Example 1:

    • Entry 1: (Standard) Address A

    • Entry 2: (Universal) Address A

    • These addresses will be merged to Entry 2, which allows withdrawals of any crypto selected for a specific network, based on compatibility.

  • Example 2:

    • Entry 1: (Standard) Address A

    • Entry 2: (Universal) Address A

    • Entry 3: (EVM) Address A

    • These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.

How does the verification period works after the address type upgrade?

If you have multiple entries for the same address with different verification statuses, examples:

• Entry 1: (Standard) Address A is non-verified.

• Entry 2: (Universal) Address A is verified until next week.

• Entry 3: (EVM) Address A is permanently verified.

In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.

Can I still edit the verification status and name of my addresses after the address type upgrade?

Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.

Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the list

What if I have different names saved for the same address after the address type upgrade?

In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.

Will I need to verify my address again after the address type upgrade?

No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.